Shipping/Returns/Exchange Policy

• We do not offer money back refunds or cancellations of orders.
• We cannot change the form of payment after purchase.
• Item damaged? We offer a 30-day damage replacement warranty. (Please check our Replacement/damage policy below)
• Wrong size or item? We offer free U.S. exchanges (Please check our exchange policy below)

30 Day - Free Exchange Policy 

30 days after your order is delivered begins your 30-day exchange and warranty.

Exchange (1 free exchange per order) your order please email customersupport@moneejewelry.online with your order number and request to make an exchange and a free shipping label will be sent via email for U.S. customers only.

• Your exchange will only ship once our team has confirmed receiving the correct items you are exchanging. We cannot ship your exchange before we receive the original items in your order.
• The exchange items must be clean, unworn and shipped with original packaging to be accepted.
• After exchange is requested, the package must be shipped to us within 5 business days.
• Due to high demand, we cannot guarantee the items you originally purchased will be available to exchange later. (Ex. If you would like to exchange your size 5 ring to a 6 - it is possible we may be sold out of the size 6 and cannot exchange for that size)

(Sizes and items for exchange are not guaranteed until receipt of return item.)

International exchanges - Will be required to pay the shipping fees in order to exchange their items.

30 Day - Damage Replacement/Warranty Policy

• Replacement/Warranty - If your item is damaged within the 30 days of delivery, we will gladly replace your item and will ship it for free.
• (Replacement of original item and original size only)
• Requirements for Claiming your warranty  - An image of the damaged item is required to claim your replacement in addition to your order being within the 30 days from your delivery date.
• Due to high volume orders, we cannot always guarantee the size or item you will need to replace will be available.

*If an item damaged in shipment we will send you a shipping label and replace the damaged item*

U.S. Shipping Policy

• U.S. orders over 100+ receive automatic free shipping
  Shipping fees are calculated by your location and the shipping carrier of your choice. 
• Additional Re-shipping fees for domestic return orders $5.99. These include packages that are Return to sender or Insufficient address.
• We cannot change an address that is already in transit.
• We cannot Forward packages or ship to forwarding addresses.

Shipping Timeline

All orders will ship out/process 2-3 business days after purchase.

The 2-3 business day processing timeline does not count for shipping timeline.

• U.S. Shipping timeline - Estimated 3-9 business days

International Shipping Policy

• Shipping fees are calculated by your location and the shipping carrier of your choice.
• Additional Re-shipping fees (Based on location) for orders that are returned to us for the following reasons. These include packages that are Return to sender, Insufficient address, unpaid customs and etc.
• Customs Fees are based on your location and local government, we cannot guarantee you will or will not be charged a custom fee.

International Shipping Timeline

• All orders will ship out/process 2-3 business days after purchase.
• The 2-3 business day processing timeline does not count for shipping timeline.
• International Shipping timeline - Estimated 8-20 business day.
  

DISCOUNT CODES - We cannot adjust or change a discount code after use.